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Specialist answers – Are mobility scooters allowed on the road?

It is worth noting that when asking if mobility scooters are allowed on the road, it is best to check all regulations with a proper communications office. Depending on the country, the law might be different. In this short post, we will cover the situation in the United Kingdom.

Technical parameters of road legal scooter

According to DVLA, a road legal mobility scooter is referred to as a “Class 3 Invalid carriage”. Compared to Class 2, those vehicles need to have a set of characteristics, which makes them safe to use while on both pavement and road.

  • Controllable maximum speed of 4 mph while off the road and 8 mph while on the road,
  • Maximum vehicle weight (without the rider) not exceeding 25 stones,
  • Width of the vehicle being no more than 33 inches.
  • Safe braking system,
  • Full lights system as well as reflectors. This included front, rear, turning, hazard lights,
  • Horn,
  • Rearview mirrors.

Registering mobility scooter with DVLA

If all the above parameters are met, the vehicle can be registered with DVLA. When purchasing a vehicle from our store, we make this process easier by including the necessary form for registration. For those that are curious about the registration thought we have 3 main points to take note of:

  • It is not possible to register the vehicle online or via post office, as evidence of vehicle age is needed,
  • Registration is always free of charge,
  • Tax disc is required and must be displayed. A V55/4 form for new vehicles is required, which can be obtained from DVLA, however we will include the form in the folder.

Lastly, while insurance isn’t required, you should definitely get one. In case of any accidents, it will cover the damage, which isn’t covered by manufacturer warranty.

Using class 3 mobility scooter allowed on the road

Firstly, it should be noted that no driving test is necessary. The only guidelines that are to be followed are the standard Highway Code while remembering regular driving procedures.

While class 3 invalid carriage is allowed on the road, it is preferable to use pavement when possible. It should be mentioned that pedestrians always have priority. Be advised that some of them might be aware of you approaching, especially elderly or impaired. When riding the scooter on the pavement, take care to not spook them. Especially do not try to force your way through crowds.

Velobike has a wide range of Class 3 invalid carriages, that met all of DVLA requirments and can be safely used: FASTER, ZT15, ZT63, DRACO, CRISTAL

Restrictions to using class 3 mobility scooter

Naturally, there are restrictions in place when using a class 3 invalid carriage. This vehicle is prohibited from travelling in bus lanes, “cycle only” lanes, motorways and dual carriageways with speed limit of over 50mph.

For parking restrictions, there is nothing out of ordinary. If it obstructs the traffic, leaving this vehicle unattended in a pedestrian area or on a footpath shouldn’t be done.

While mobility scooters allowed on road can be technically operated by anyone, a person must be at least 14 years old.

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How to use a mobility scooter responsibly?

With ever growing popularity, it is high time to write a post about how to use a mobility scooter responsibly. Here we will list all do’s and don’ts when taking the vehicle for a ride. Let us take you for a spin with this blog post, it will definitely be worth reading!

To start off, we know best the feeling of sitting for the first time on a brand new mobility scooter. This feeling of new freedom and open possibilities is often so much, you just want to speed though the world. Speeding is fine, as long as it’s done with your own safety in mind. Knowing how you use a mobility scooter is the first step and often crucial.

Do’s of using a mobility scooter responsibly

Safety, safety and once again, safety. This is the most important part of everything. When you are first starting to learn the ropes of how to use a mobility scooter, always ensure you are safe. A helmet and a seatbelt might seem constricting, but never skip on those, to stay safe.

Safety isn’t the only thing important though. The knowledge of how to operate a vehicle is important, but we believe in experience. Imagine putting on a pair of new shoes. They will feel strange at first, right? Same with the vehicle, when you ride for the first few days, you will get used to it. Don’t rush this process, take your time is what we advise. You have gotten your freedom and it won’t be lost anywhere. There is lots of time to take it step by step until you are 100% sure you know how to use a mobility scooter.

How to not use a mobility scooter?

Obviously we left the best for the last! Hope you are here with us and still reading. Here’s a short list of things that should definitely be avoided:

  • Don’t try to put in a stronger engine – This might seem trivial, but some feel that 8 mph in the UK or 15.5 mph in the EU is not enough. Be advised though, the vehicle is a mobility aid, to help you with mobility problems. The vehicles aren’t designed for a race, and you shouldn’t try to modify them for one.
  • Be mindful of other pedestrians – This is a very important part. If you once again are able to move about, stay mindful of others. Sure, it would be great to show off to others or horn them out of your way, but it would also be impolite. Try to park, move and drive in a way that respects others.
  • Don’t think “I will manage to cross before the red light turns on” – The rush is the cause of most problems even to those without a mobility scooter. Don’t try to race against the clock, it is not worth it and could be dangerous.

What if you don’t know how to use a mobility scooter?

 Seek out help as you aren’t alone. We can help out, your neighbours and caretakers can help out. If that isn’t possible? Get the vehicle to a safe, even ground, away from traffic and try it out. It might seem complicated to use at first, but never forget the most important thing. Those vehicles were designed by Veleco taking into account users of all ages and ability. This means the vehicle is not beyond you, as others use them on a daily basis. It might feel overwhelming at first, but in no time you will learn how to use it and speed to favourite shops and parks. 

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Can mobility scooter batteries be repaired?

The question if mobility scooters batteries can be repaired has surfaced numerous times. It is one of the most vital questions that often is asked by long-time mobility scooter users. In this short article, we will bring about not only a solution to the issue but also a few tricks to make batteries last longer.

Let’s start with the reason why a battery might deteriorate faster than expected, even though there is a half-year warranty on it, and you know it is still pretty new. In the case of all lead-acid or lithium-ion batteries for electric vehicles, what matters is continuous usage. Non-used, left discharged for a long time, or constantly plugged into a charger forever. Those are the majority of issues that make the batteries lose their voltage much faster than intended. If it drops, the charger might no longer work on them. Thankfully this might not be the end of the road for those batteries yet.

How to repair batteries for electric scooters?

Let’s focus firstly on lead-acid batteries. First, what should be done is reading the voltage. If for example your battery should be 60V, and it dropped to 50V, it is only logical that a 60V charger won’t be able to charge it up properly any more. This however does not always mean if the battery should be replaced, especially if it is still quite new. To fix such a battery, it would need to be taken out and all cells should be disconnected. A battery usually has four or five of those. Then, each cell should be separately charged with 12V power. Once done, the cells need to be connected again as before and this should up the total voltage back to normal, thus reanimating the battery.

Can mobility scooter batteries be repaired if they are lithium-ion? Certainly yes, however the process is much more difficult, and we advise buying a new one. However, it is possible to attempt revival of them as well. In case the battery no longer charges, and there are no changes in voltage after an attempt to charge has been made, there is one, final solution. A lithium-ion battery would have to be put in an airtight bag and put in the freezer for 24 hours. Be sure to not let any moisture get into it, as this could damage the battery permanently. After that time, take the battery out of the freezer and let it thaw for 8 hours to the room temperature. After that, attempt to fully charge the battery and if it works, your electric scooter is ready to go!

How to extend longevity of mobility scooter batteries?

We hope that the above mentioned solutions can get your mobility scooter batteries repaired. Lastly, we would like to share some tricks and tips to extend the longevity of those.

Trick number 1: Always let the batteries work, at least twice a week. You don’t have to ride the scooter, but simply turning it on for 5 minutes is enough. This allows the battery to be in motion and keep its voltage longer.

Trick number 2: Storage is important. Obviously, moist, wet places are not a good environment to store such items. Low temperature is okay, especially for lithium-ion batteries, but try to get the optimum room temperature if your scooter is stored.

Trick number 3: Don’t overcharge. The battery has its life cycles, usually 600 of them, which should last easily about two years. However, if the scooter is charged, it’s best to not leave the charger plugged in, as it still is working. This might also lower the longevity.

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Will insurance cover a mobility scooter?

With recent news, our team has seen it as very important for our next post to answer a question, if insurance will cover a mobility scooter. Just recently a situation in Cornwall has reminded us that sometimes unforeseen accidents or upsetting life events will happen. While we are standing guard to always assist in such cases, it is only proper we would write on this topic to enhance customer awareness.

As electric mobility aids grow more and more popular with each passing day we think it is most important to secure them. That however is not always an option as many places just aren’t yet fit to house them. This changes day by day, but there are still places like shops, museums or other buildings, both public and personal, that don’t allow for easy access. Of course, parking a vehicle doesn’t mean that a disaster is bound to happen, but in rare cases, it might. Those can be however prevented from happening.

Do you need insurance to cover a mobility scooter?

While it is certainly optional, and Velobike as a reseller doesn’t force its customers to buy insurance to cover a mobility scooter, it is always advised to get one. The reason for it is simple as it does cover the user during many unfortunate events that might happen.

The highest benefit the insurance offers is definitely security and safety. When using a class-2 vehicle or class-3 mobility scooter outside the house, the insurance can cover the cost of repairs or mobility scooter theft. Of course, when deciding on an insurer, it is a good idea to study all options available on the market.

Why reading fine print is important

Let’s be realistic, each person has signed at least one document without reading it thoroughly. It is common to happen when we rush and have so many chores to do. Most important to remember is that some companies do not follow a code of ethics. This is why they don’t care about the difficulties that their customer might face. When getting insurance cover for a mobility scooter, it is especially important to study the documents. This is because elders and disabled might be considered by business sharks as easy prey.

At Velobike however, we employ good faith and high ethics. We are always doing our best to assist our customers with an after service and beyond. Not that we didn’t ever have a disappointed customer. Of course with patience and determination, we do our best to warm them up to us again. Sincerity and being willing to help senior and disabled customers are our core values that we never forget. Those are shared by our manufacturer Veleco, who wouldn’t pick us as one of the official resellers without high standards our company employs.

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Display for a mobility scooter – LED or Analogue

One of the vital differences is the display for a mobility scooter, which can be either LED or Analogue. Both of them have their strong and weak points. Which one is better though? Follow us on this comparison to learn how to look through the eye of an expert.

It is easy to see that this might seem like another ongoing conflict in which the ever progressing technology is involved. However, we believe this is a great time to talk about it, as it would definitely make it easier to decide on which scooter to buy.

Are the old analogue displays bad?

Old doesn’t mean useless or unwanted. On the contrary, analogue displays are still in their prime phase of popularity. They might date back a few decades, but this only means they had time to gain many improvements.

Obviously the strongest point of this kind of display would be its reliability. Even when broken down, analogue displays would be much cheaper to fix in any local workshop.

On the downside, the limited space means the numbers marking various information on a display for mobility scooters are smaller. For seniors whose eyesight might not be as good as it used to, this might be a bit more troublesome. Of course, that is not something a good pair of eyeglasses couldn’t fix.

Why might you want a LED display for a mobility scooter?

As many improvements as there were, there must have come a time when ever advancing technology would evolve the next big step. That evolution is a LED display. Compared to the old analogue one, it allows for easier communication between the driver and the rider. While in the old ones, the number representing maximum speed was marked by a pointer, this is not the case in LED displays. Here, the number changes, allowing it to show in big and easy to read letters. This has saved lots of space on a display for a mobility scooter, making it possible to communicate other vital information.

Of course LED displays would still make the battery consumption a bit bigger. This is definitely a good trade, considering the fact that a LED display is easier to read during nighttime.

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Best mobility scooter that can climb hills

When choosing a mobility scooter that can climb hills, there are numerous questions from our customers. Due to that, we have decided to answer the most important of them, in this short post. Here, you will learn how the maximum possible slope is determined and how important is the power of the motor.

Finding a mobility scooter that can climb hills is pretty easy at our store, but you already know that. As our products were made by manufacturer Veleco, they were thoroughly tested and the specifications were provided to us. However, this might be not enough for customers, so we have performed our own tests as well.

This way, if you decide to pick one of our products in the future, you can be sure that all the data provided in our product pages is accurate and always up to date.

How to determine maximum possible slope

First, you need to consider two main elements that determine the steepness of a slope. Weight is naturally the primary factor, and we mean the combined weight of the scooter and its rider. The secondary factor would be the strength of the motor.

Generally, the size of the battery shouldn’t affect the climbing ability, however you should know that lead-acid batteries weigh much more than lithium-ion ones. Basically, the less weight there is to handle, the less power from the motor is required, which in turn determines the battery drain.

It needs to be said that an accurate calculation of maximum climbing ability is generally impossible. However, all online shops that try to sell a mobility scooter that can climb hills, should provide the lowest possible specs. 

Did you know that the specifications, which you can find under every product on our website, are gathered by us? They were made in uniform and perfect conditions and are provided to all customers before they make a purchase.

Motor for mobility scooter that can climb hills

It might sound simple, that to get the mobility scooter that can climb hills, all you require would be the big motor. That is often a very big mistake though. Too powerful motors would use up battery charge very quickly, even on normal roads. Because of this, what you would want is to have a motor perfect for your vehicle construction and not the strongest possible.

Instead of the big strength, we suggest following the specifications on the websites. If you really need more assurance though, always ask the seller, as they have first time information. Hope this helped, and now you know which factors affect any mobility scooter that can climb hills and its performance.

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Mobility Scooter Delivery – What to look out for

One of the most common questions of potential customers is mobility scooter delivery. Many future owners, when browsing the internet look out for secure deals, that won’t add to them any additional costs. No one wants to experience unpleasant surprises after all. How does Velobike handle it? Learn in this post.

From experience with our customers we understand one thing very clearly. Many of them are people who have some years of life experience and would wish for online purchases to be as simple as possible.

As mobility scooter distributors in the UK and a big portion of Europe, we always strive for transparency. Because of that, our customers can easily view our offer and get all the information. If need arises, we clarify any questions by our chat, email and phone. Those of you, who already have made a purchase know well enough, that often it is our customer support which makes the first contact. We believe this is exactly what all customers would like, and it is a badge of high quality for us.

Hidden costs – what to look out for?

Many companies out there, who deal with online sales, sometimes don’t provide all the necessary details. One of the questions about mobility scooter delivery might be related to the shipping price. Did you know that often such costs can reach up to one-fifth of the price of an actual product?

We believe such a situation would result only in customer disappointment and thus, this does not happen when purchasing from us.

Another most crucial information would be VAT Relief, in case of mobility scooter delivery. From our broad experience, many customers can claim this. Any company that deals with customers who can do so, should provide extensive information on the topic.

Last thing, which are worth mentioning here are warranty and returns policy. Always check it, because some items in case of certain products cannot be fixed on warranty. A good example would be lightbulbs or brake pads in pads. Unless it is a mechanical error from day one or broke down in a week from delivery, all parts which deteriorate over time are not eligible for warranty. This is determined by Trade Law.

How Velobike handles mobility scooter delivery?

At Velobike when we perform mobility scooter delivery, we always make sure to have all information in the open. On our website, information about warranty, return policy and even VAT relief are easily accessible to all of our customers.

In numerous places, like the main velobike website, we inform the customers that our mainland deliveries are free in the United Kingdom as well as the European Union countries.

Some customers, who live on islands might worry about additional costs. In our FAQ section, we explain that the cost of the ferry has been unfortunately covered by customers. That is because we would have to pay for a very heavy truck to cross the water twice to deliver the scooter.

Does it mean it is impossible to get one of Veleco scooters to an island? Not at all. We work with our customers and often arrange with them delivery to the nearest port, to avoid additional ferry costs. This way, the customers often arrange local transportation, which will bring them their new scooter over the water. Since our scooters are charged and ready to drive at delivery, it is never a problem to ride them back home.

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Mobility scooter – freedom of movement

For owners of mobility scooter, freedom of movement is the main factor why they use them. In recent years, the popularity of those vehicles grew significantly. Nowadays it is very common to encounter people on them, walking dogs, making groceries in supermarkets and much more. But what truly makes them so special?

With prices ranging from hundreds to thousands of pounds, mobility scooters are one of the most reliable ways to move about. People who felt confined to their homes can now come out, safely driving on either pavement on the road of their towns. Thanks to them, visiting favourite spots is possible again.

If you think that disability or old age make you unable to enjoy life to its fullest, you might be pleasantly surprised. Did you know that some use their mobility scooters to go fishing or even farm? On YouTube, you might find some interesting vlogs promoting outdoor activities, like “Grow Your Own Life”.

No need for a taxi or public transport if you have mobility scooter

This year, many of us try to limit contact with others as much as possible. However, humans are social creatures, and we just cannot skip on visiting family members. The usual way to travel, for people with limited mobility, was often to take a taxi or bus. That however is now something often avoided.

There is no need to seclude yourself in your home. With mobility scooter freedom of movement, paying for taxi or usage of local bus can be skipped altogether. Using them, you will find that they are a much more economic, and eco-friendly way to travel.

Class 3 – safety on pavement and roads

All mobility scooters are made with elderly and disabled in mind. They are the main users of those vehicles, and it is only obvious that comfort and safety are top priorities. Our manufacturer Veleco knows it from years of experience, and they always strive to achieve the best result. Mobility scooter freedom is the main goal to achieve when manufacturing a reliable vehicle of this kind.

Did you know that you can and should also insure your vehicle? We recommend reading our previous post about that, as it has more useful info.

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What is mobility scooter insurance?

While at Velobike we do not deal with mobility scooter insurance, we often encounter questions regarding it. This is why just for you, our dear readers, we have decided to cover this topic. We hope that by doing so, we might offer advice in the right direction.

Without a doubt, for you or someone close to you, a mobility scooter is more than a vehicle. It is a means of freedom, which brings back full mobility. From talking with many customers and readers, such as yourself through the years, there is no doubt that our vehicles encounter all sorts of situations.

Being more expensive and useful than bicycles, it is always a great idea to take care of your mobility scooter. It is used daily, so every time you get on, it would put your mind at ease knowing the vehicle is protected.

Do you need insurance?

At Velobike we offer a one-year warranty however such things never cover all bases. Theft, Vandalism & Accidental Damage are just some things that users of mobility scooters have to look out for.

Remember, insurance in case of mobility scooters is always optional. While not required though, we highly would recommend getting one. As an example, if for some reason your mobility scooter stops in the middle of the ride, an insurance company is able to dispatch the driver to get you and the scooter. As you can see, if you own a Class-2 or Class-3 mobility scooter, you can insure it for many events.

Where to get mobility scooter insurance?

While we don’t work directly with companies which offer insurances, they aren’t hard to find. When browsing the internet, it is easy to encounter many insurers which offer such services. Examples of such are: Surewise, Blue Badge or Fish Insurance.

How to get the best deal? The only way is to check various offers, but if it were up to us, we would look at customer opinions first. Google reviews or Trust pilot ones are great sources of information. Speaking of which, have you left a review for us? 😉  You can do so under products in our site, our trust pilot or even google review!

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Mobility scooter tyres – Solid or Air?

One of the key components of every mobility scooter are tyres, solid or air ones. Today in our blog we will discern differences between those two options. This should provide a handy guide for all customers, who wonder which kind of tyres are the best ones.

Making a decision to buy a mobility scooter, the choice between air and solid tyres should mostly depend on your intended use and you as the user. Most brands support only one type of tyres, and at Velobike we do not sell solid tyres for good reason.

However, do not worry, as the wheels in our models are standard size ones. This means that solid tyres can be bought by you somewhere online and any workshop can fit those without trouble. The question is, would they suit your needs?

Which type of tyres are best for mobility scooters? 

Unfortunately the choice isn’t easy to make, as there are numerous aspects which you should first take into account:

The quality of the ride – In case of pneumatic tyres, which offer much better shock absorption, air tyres ensure smoother ride. On bumpy roads, solid tyres can make your ride highly uncomfortable.

Durability – There is no doubt that solid tyres seem to be more durable than air ones, because lesser external variables can affect them. They cannot be under or over inflated and the risk of puncture is minimalized.

Combined weight of scooter and its user – In case of heavy scooter combined with the weight of the user, solid tyres longevity might be vastly shortened due to weight impact. Were you to drive on uneven roads, there would be no amortization for the impact unlike in case of air tyres.

Terrain which the user travels on – As can be deduced from earlier points, terrain is often the major factor which influences the longevity of tyres. A gravel surface where there might be glass would definitely make solid tyres better suited for the job. In case of other terrain types though, air tyres would be a much better choice for you.

Price – Air tyres are definitely cheaper and in case of their malfunction, it is much easier to fix them. Fixing a damaged solid tyre would cost you more and often its longevity isn’t much bigger than that of an air one.

What are the consequences of picking the wrong type of tyre?

Imagine a situation, in which you pick solid tyres, deciding they will serve you longer. If the road was bumpy and uneven, the ride would not be smooth for you. At first tremors like that might be something acceptable for you, however, it could cause more problems later on!

While it might not be visible to naked eye, all the electronic cables, lightbulbs, battery and other mechanical parts would be forced to withstand continuous shock. This might cause cables to shift, sometimes unplug from important places or even damage electronics. The end result would be the vehicle shutting down in the middle of travel.

Not only that, your own body might also be enduring similar strain on the way, and as mobility scooter providers who want our users to stay safe, we would never accept that. As you imagine, this is one of the reasons we do not sell solid mobility scooter tyres in our offer. Air tyres are simply healthier to use.

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