Contact Us

Contact Velobike

Don’t wait, contact Velobike if you have any questions, need assistance or just want to chat with us. We are all human just like you, and we love being able to talk with current and future customers.

When you contact Velobike, you always talk to a human

Our specialized team meticulously strives to solve all situations. We are here for you and will always reach out with a helping hand. Even if you are angry, we will do our best, because at the end of the day, your happiness is our top priority.

How, where and when to get help?

– For simple answers be sure to check our FAQ section
– Call us or send an e-mail between 8:30 am and 3:30 pm
– Use our live chat at the bottom of the screen

Remember to give us a bit of time to reply when you contact Velobike. Our standard is to never leave a message unanswered for the next day. We might however have some mails to go through, so give us at least 15-30 minutes to get to you.

Unable to get a phone contact with us? Our line might sometimes be busy, so please leave your phone number either via e-mail or live chat, and we will call you back when we can.

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Unfortunately we aren't able to provide anyone with exact information about our restocking dates. However, we can help you out.

If you don't mind waiting up to 30 days (in case of serious delays 90 days), you can always subscribe to our customer list on specific model. How to do it? In just 3 simple steps!

  1. Find a product in our shop,
  2. Click the button “Email me when available”,
  3. Leave us with your Email and quantity.

Once the product is back, you will be first to know so you can be sure to not miss it when it is again in our stock.

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Lunex Technology Limited, Company no 08227086
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Unit 9D, Shefford Industrial Park, Old bridge Way, Shefford Beds SG17 5HQ, United Kingdom.
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(00 44) 0 1234 816 404