Don’t wait, contact Velobike if you have any questions, need assistance or just want to chat with us. We are all human just like you, and we love being able to talk with current and future customers.
When you contact Velobike, you always talk to a human
Our specialized team meticulously strives to solve all situations. We are here for you and will always reach out with a helping hand. Even if you are angry, we will do our best, because at the end of the day, your happiness is our top priority.
How, where and when to get help?
Remember to give us a bit of time to reply when you contact Velobike. Our standard is to never leave a message unanswered for the next day. We might however have some mails to go through, so give us at least 15-30 minutes to get to you.
Unable to get a phone contact with us? Our line might sometimes be busy, so please leave your phone number either via e-mail or live chat, and we will call you back when we can.