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Which mobility scooters are best – Veleco Brand

The surprises never cease, especially when yearly trends which mobility scooter is best change. For 2020-2021, Veleco grabs the top spot of the greatest, most comfortable and overall awesome electric vehicles in the United Kingdom! Four of the models have taken four out of ten spots, and they even show up at the top 1!

If you wonder which mobility scooter is best for you to purchase and has the best reviews, then we have reliable third party sources which cover this topic.

Interneteyes has has performed an extensive research on this matter, as they have searched the far and wide reaches of the internet network to compile their list. Putting lots of effort, they have made a great top 10 list of  Best Mobility Scooter UK.

Another great source comes from TheBikeMarket. Their research of Top 10 Mobility Scooters shows that they have also put together an awesome list based on customer feedback. Again you can notice that Veleco brand mobility scooters are the best mobility aids to purchase.

To be honest we aren’t surprised by the outcomes of both researches as our manufacturer is very serious about good quality. For years now, Veleco has created, tested and distributed only the top mobility vehicles in the United Kingdom. Their reach has quickly grown and now they can reach across all United Kingdom and European Union countries.

Top 1 models – ZT16 & Faster

According to Interneteyes, Veleco 3 Wheeled Folding Electric Scooter Mobility Trike ZT16 takes top spot among many other models. Through the year, as the official distributor of this model, we have received giant positive feedback. All who have purchased this model fell in love with it, and its easy usage and reliability. If you have wondered which mobility scooter is best, then it is definitely this one in class-2 shoppers.

On the other hand, TheBikeMarket has found out that model Veleco FASTER 4 Wheel 8 mph Mobility Scooter is also the top class-3 vehicle. Our customers tell us they love it for the stability the four wheels provide and for the visual appeal. With it, people with limited mobility don’t grab any negative odd stares. Instead, people envy them because they are like a true celebrities.

Browse Mobility Scooters

Why are Veleco scooters so good?

We often get this question from our customers and to provide an answer, it is best to explain with European awards that our manufacturer has claimed in through the years.

award-quality-international-2020In 2020, model DRACO has won the third place award “Quality international 2020”. This has marked a great streak for Veleco company and became a crowning achievement for them. award-quality-international-2021Following the last success of model DRACO, in 2021 another one of Veleco electric scooters claimed an incredible award. Model FASTER has won second place award of “Quality international 2021”.

Numerous Top Places – Which mobility scooter is best for you?

models ZT16 and FASTER are not the only awesome scooters which made it to top 10 lists. Apart from it, Veleco also easily claims more spots.

According to www.interneteyes.co.uk, those scooters are on the list of most wanted mobility scooters in 2021:

At Top 5, you can find model, DRACO. Prized for the unique acceleration system and inclusion of walking stick / umbrella holder, it is only obvious that this dragon makes a big impact.

At Top 6, we have our customer’s all-time favourite, ZT15. This electric mobility scooter has been in our store since the beginning so it is only fitting, it makes its appearance here.

Lastly, a lucky number 7 falls to FASTER model, Better and Stronger than most mobility vehicles, it charms with the reliable design. Powerful engines and many features have resulted in many customers loving it.

That’s not all. The other top 10 disability scooter list from www.thebikemarket.co.uk has model ZT63 on the second place. The Vespa style vehicle is an all time popular senior scooter for elderly who like to travel in style.

And which would be your pick? Let us know in the comment section or if you already know, leave a review under the product and tell us why it is so awesome.

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How to register a mobility vehicle with DVLA? #infographic

How to register a mobility vehicle with DVLA is one of the most common questions asked by first time owners of the scooters. Doing our best to always explain the procedures, we have decided to offer an ever better solution. With this infographic below, the process will be explained in great detail for everyone.

All of our data was researched thoroughly by reading extensively Department of Transport documentation, as well as other supporting documents by various verified sources.

What does this infographic contain?

Firstly, the infographic will detail the differences between different classes of the mobility vehicles. According to DVLA, there are three of them, but only the third class meets the requirements to be able to be used on public roads.

Of course, if you want to know them to check if you can register a mobility vehicle with a DVLA, we will provide them.

Further down we will go into the process of registration, restrictions and finally, how to deregister and dispose of the mobility scooter, if it is no longer needed. Enjoy our infographic, share or leave feedback, if you’d love to see more of them!

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The independent life of mobility scooter users #infographic

The topic of mobility scooters and independent life of their users is still not a very widely researched topic. The surveys and publications which would support various theories are still scarce. However, some attempts at finding relevant data have been made in recent decades, bearing fruit and shaping the market of mobility scooters.

The biggest survey that was performed in the United Kingdom by RICA (Research Institute of Customer Affairs) received responses from 480 respondents. From the provided data, multiple conclusions could be drawn in 2014, which stay true until today.

Closer look at Independent life of mobility scooter users

Of many questions asked to respondents, many have verified that the mobility scooter has indeed made their life more independent. The answers provided a window to glimpse their activity. By studying the infographic, it is easy to see where the users go on their vehicles or why they decide to purchase a mobility scooter in the first place.

Most surprising was the conclusion that independent life on mobility scooters isn’t restricted to older people. In fact, many of them are younger than 65 years old.

Back in 2014, it was clear that mobility scooters were gaining popularity fast. Even those few years back, the trend was there, and it is still a very wildly popular topic. What are those perks that make those vehicles so popular? Check out the details in the infographic for the answers.

independent-life-of-mobility-scooter-users-infographic

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Mobility scooters for adults – Professional choice

You want to check out the best mobility scooters for adults to buy but don’t know which one to pick? This guide will help you out a lot, because we will highlight all the details that you should definitely consider.

Things like colour, number of wheels and other superficial things are only the edge of what should really be looked at. Through the years, we have sold many vehicles and have learned that it is like picking a pair of shoes. Mobility scooters for adults and children need to be comfortable. After all, no one would like to use a product that doesn’t offer maximum comfort.

What to consider when buying a mobility scooters for adults?

The first thing you should ask yourself isn’t what to buy but for whom. Specifications displayed in the vehicle are often similar, as mobility scooters tend to fall within a certain set of law regulations. There are of course small differences, like maximum carry weight, dimensions, motor power etc. Before considering the scooter, let’s focus on the user.

Weight of the mobility scooter user

One of the most important aspects is to think about the carry load. With users on the heavier side, a more lightweight vehicle with big carry capacity would be the best option. A heavy-duty scooter might look nice, but one should think about managing slopes. Obviously, the bigger combined weight of the scooter and the user, the harder it will be for the engine to deal with those. This is definitely important, as in the United Kingdom, the maximum speed of those vehicles is only 8 mph.

On the contrary, the lightweight users should think about picking a heavier vehicle. While all mobility carriages are medically certified, they aren’t error free. Living in a high area with strong winds might prove to be difficult to deal with on a daily basis.

Mobility scooter tyres

draco-red-wheelAt velobike, we always recommend pneumatic air tyres. They are more reliable and offer greater amortization when riding on uneven roads. There is a single exception to this though. For someone who lives in a bigger town with lots of flat surfaces and loves to frequent bars? Definitely solid tyres, as riding on a broken glass isn’t a good choice for any vehicle.

As mentioned though, it is an exception as we don’t really recommend purchasing solid tyres. While the scooter won’t shake off the user, after a bumpy road on uneven terrain, lots of pleasure from the ride is taken away. In our expert opinion, it is not worth getting them.

Motor power

Sometimes, customers think that more equals better. We couldn’t disagree more with this statement. While certainly a more powerful motor might have easier time dealing with some road situations, it has its drawbacks. One of the main reasons is that a more powerful motor drains the battery charge faster. As such, the range is significantly limited.

The perfect motor for the mobility scooters should always be adequate to the needs of the users. On top of that, if a bigger motor means faster battery charge consumption, it also means bigger costs of more frequent recharging.

Battery type

zt16-batteries-setSpeaking of charging, a type of battery for a mobility scooter will also be important. There is a recent popular trend in picking the lithium-ion batteries. Sure, their main selling point is that they can be removed and charged at home. Is it worth it though? Only if your garage or the shed where you store the vehicle doesn’t have the electric output. Otherwise, this is just an additional cost for a fancy option that would be highly redundant.

Electric mobility scooters for adults – final pick

If you have considered all the above, then you are on the great way to get the best model. The last thing to really look at are the minor differences like favourite colour, number of wheels or storage at the back. Whichever you pick though, it will definitely be a safe and reliable machine that will serve you for years to come.

At the end of the day, you have to remember one thing: All the mobility scooters are invalid carriages. One isn’t really ‘more safe’ than the other. They all come with valid medical certificates and if they didn’t meet very rigorous requirements, they wouldn’t receive one.

If you took time to consider weight, tyres, motor power, dimensions and so on, you are good to go. Pick the one which meets your requirement and has the best looks. We hope that soon you will get one and drive around free, living independently. You deserve that and more. On final note, take time to learn the vehicle. As mentioned, they are just like a pair of new shoes, they might require time to get used to!

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The Best Guide To Buying Mobility Scooter 2021

Buying Mobility Scooter in 2021 can be a challenging task, especially for first time users. After the warm season starts, many look forward to enjoying the fresh air and sun again. The choice isn’t easy though as  in the current market, there are so many brands available. It takes lots of research to grab this best deal for a product that will satisfy customer desire for freedom.

This is why at Velobike, we have decided to write an extensive guide to buying mobility scooter in 2021. It is our hope that when you finish reading it, you will be equipped with full knowledge to make the best purchase. How about it? Let’s get on with the reading!

What are the benefits of mobility scooters for you?

It is easy to list multiple reasons why such mobility aid is great to have. There are many, and they all depend on personal preferences. One of such might be that if you have difficulty driving, then a mobility scooter might be an ideal replacement for a car.

People who aren’t able to operate a motor vehicle might find them safer to use. In this case, a mobility scooter is a better choice as they are easy to use by anyone as they don’t reach too high speeds.

Some class-2 mobility scooters can be folded down. This makes them easy to store, and they are great for daily shopping trips or park visits.

People who are recovering from injury or a surgery find them perfect for temporary assistance. In this way they can maintain their independent living.

What kind of mobility scooter do you require?

With the multitude of mobility scooters available on today’s market, it is easy to find the one just for you. Of course all online stores will market their products in best terms possible, but that doesn’t really answer the main question: what do you need the scooter for?

A small electric scooter which you can use inside your home or shopping mall? Maybe you need a vehicle that is more robust, useful for longer trips.

One of the most important considerations is the area you live in. Hills or difficult terrain can be tackled only by a more powerful vehicle with higher suspension. A flat pavement area? A simple shopper will be able to buy enough!

There is of course the physical build as well. Similarly to clothes, picking a nice looking vehicle is a great idea. Who says a 90+ years old grandpa cannot be stylish, travelling in a way that will make others envious?

How will you use your mobility scooter?

This questions always appears with every customer that considers buying mobility scooter in 2021. The best way to answer it would be by providing you a great way to narrow your choices. Once you settle on the type, the rest is just a matter of features that are to your liking.

Simple Mobility Scooter

 

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If you are looking for cheap and affordable transport then this would be your pick. A class-2 mobility scooter like ZT16 is perfect for daily trips to shop or park. If you live in an area where you will be riding on pavement, then this is a perfect choice. People who first start to search for a scooter, just want something to help them get their mobility back, be easy to operate and won’t cost too much.

Class-2 scooters are great, because they can be usually folded in some way or have some pieces removed without usage of any tools. This makes them easier to store or transport. If you want to use this kind of vehicle somewhere far away, you can usually assemble them back at the desired location and go about your way.

Full-Size Mobility Scooter

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Perfect if you look for something more heavy duty. A full-size Class-3 mobility scooter is a great choice for everyone. While they aren’t possible to disassemble, there is no need to do so. With full homologation, they can go on both pavement and road. This makes them a perfect replacement for cars.

It’s not uncommon for some of those to be considered mini-cars as on average, they can easily reach 45 miles per charge. With storage under the seat and a lockbox or basket in the back, they can carry lots of things for the user.

Stylish Mobility Scooter

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Some people who have hidden disabilities or just worry about how others might view them, make this choice. A stylish mobility scooter’s purpose is to not look like a mobility aid, while still being one. With a valid medical certificate, they are usually an object of envy from many pedestrians.

Anyone worried about their own public presence, will find this choice the best one. Of course, it is not all about looks, as those scooters usually come with all great features. You should definitely consider this option if you are buying mobility scooter in 2021.

Using the electric scooter

First thing to do when the scooter is delivered

Try it first, on a flat surface and in areas free of traffic. Getting a proper feel for the controls and gaining confidence is the first step. Switch it on, practice acceleration, deceleration, braking and turning. A good way is to test how the scooter deals with curbs as well.

Make sure that the vehicle doesn’t hold any secrets and that you know how to fully operate it. Learn how to adjust the mobility scooter seat and how to get on and off without assistance.

That out of the way, it is vital to find a suitable place to store this vehicle when it’s not in use. A small scooter might be easy to keep indoors, but otherwise a garage or shed might be more convenient. Always make sure that you have a power outlet because you might need to recharge it.

Do not forget servicing as this allows you to keep the scooter at optimum level. The manufacturer might also have great tips and tricks on how to maintain the mobility scooter longevity, so don’t be shy to ask or check their blog!

Charging the electric scooter

faster-battery-charger

Always make sure to check the battery level before going out. If you think a recharge is needed, do as follows:

  1. Turn the power switch to the OFF position
  2. Connect charger to charging port off the scooter and the other end to power outlet.
  3. When you see the orange or red LED light, it is a n indication that the charging ins in progress
  4. The LED will turn into green colour once the battery is fully charged.
  5. Do not leave the vehicle charging if the battery is full. Disconnect the vehicle from the port and then from the power outlet.

Stay on the safe side when using a mobility scooter

As mentioned before, make sure the battery is fully charged. Afterwards, look if all storages and seats are properly secured in place. As with any vehicle, avoid using a mobility scooter if you are feeling sick or tired.

Stay visible to other cars and pedestrians when you are riding. All scooters have lights so never forget to use them.

Try not to overload your vehicle with bags and accessories. It might seem cool, but too many items might obstruct view or ability to control the vehicle.

Before going on a journey, always plan a route to know where you are going. It’s best to avoid busy roads or too narrow pavements. 

How to research the best mobility scooter brands?

At this time, you can find numerous brands that offer to you an option of buying mobility scooter in 2021. However, the best stand out there from the crowd. It is a good practice to consider things like warranties, return policies and shipping policies.

We believe that if you are making research, always make sure the brand is clear on where the product and its parts are manufactured. If you are unable to get proper information, it might point to products being manufactured in places that cannot guarantee good quality.

Another thing to consider is to check if the brand you want to purchase is part of a bigger seller network. Obviously, a local seller with no named manufacturer and no connection to other companies won’t be very trustworthy. For example, Velobike is a part of the Veleco Authorized Reseller Network and apart from us, many other companies can vouch for the Polish manufacturer of our products and their parts. This is the best confirmation of quality.

In short: Always check if external companies can vouch for credibility of the place you wish to purchase from. If a company seems shady or doesn’t want to provide clear information where their products come from, avoid it.

Three vs four wheel scooter?

So, you know what type and brand of mobility scooter you wish to purchase? Great job, now you need to decide for the most vital aspect. Based on your height or weight, you might decide between maneuverability and stability. Obviously, a four wheel model will feel more secure to you than a three wheeler. However, no need to worry. Both are from a medical aid which means that neither will topple over. A three wheel scooter will be able to manage more difficult curves while a four wheel will offer higher ease of mind, especially for first time users.

Available options and accessories

Once you narrow down models that you feel are the best mobility scooters, you should definitely check options and accessories. Many mobility scooters will have upgrades, which will personalize the vehicle further for you.

The most common option to be found in stores is choice of a battery type. Lead-Acid or Lithium-Ion are comparable, with the difference that a lithium-ion can be removed and charged at home. A word of caution though, as those who wish to travel on a plane might face difficulties if their scooter comes with lithium-ion option. Some airlines don’t allow those on their aircrafts.

Lots of mobility scooters have also different accessories, such as canopies, phone holders, cup holders, oxygen tank holders, cane or walking stick holders. Some scooters that might seem cheap in stores can only be upgraded with dedicated accessories which cost a lot.

If you have found a mobility scooter that you like, always check the page for accessories and available options. Even if you don’t see what you would like though, always ask the seller as they might have something just for you.

Before you decide buying mobility scooter in 2021

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The last thing to do is to make sure that your source of mobility scooter deals directly with the manufacturer and offers secure payment options. This way you can be sure that you get a good warranty and that technical support at a good and affordable price. Since such products can be considered luxury goods, many opt to purchase mobility scooters on finance. Smart sellers will usually work with a popular and well known company like Klarna, that will handle finance option securely for you. Of course to make sure you will pass the credit score check, it is best to set up a higher first deposit. What to do in case you won’t get a possibility to purchase on finance? Get in touch with the seller, as most of them will do everything in their might to help you get their product!

You are ready to purchase now

We have shared what we could with you and really hope this will make a purchase easier and more secure for you! If this guide helps you find the right choice, it means we did something awesome! If you consider one of our vehicles, feel free to contact us as we can answer all of your remaining questions and offer professional aid.

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Mobility scooter on finance with Klarna

Ever wished to buy our mobility scooter on finance? Now it is very easy to do! By partnering up with Klarna, our online store can now offer all customers a finance option. By doing so, we made shopping more accessible to everyone. This includes especially those who prefers to pay month by month instead of full sum up front.

Let’s start with a short introduction. First of all, Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Being an experienced provider of smooth payments to more than 200,000 online shops, they will make your shopping more comfortable. By having such a big online presence, Klarna is very trusted among customers and they all know that their payments are securely handled.

Why is Klarna a safe way to pay?

Because they have notable renown, billions of customers have used their services and they have pristine positive opinions. Apart from extensive payment solutions, they offer great customer service and even a very handy FAQ which can answer all questions.

We have their FAQ in our shop as well now, so we recommend reading it thoroughly in case of any questions about their financing plans. 

Another reason to put your trust in Klarna is that if you want to purchase big-ticket items, then this solution is a sure way to get them without paying full price. Paying little by little every month is often more comfortable to many customers, who prefer to control their flow of money.

Mobility scooter on finance – number of installments

With Klarna at Velobike, when purchasing accessories or a mobility scooter on finance, there are two payment methods. First finance option is available only to products that are above £1000. Customers interested in those products can select the Klarna 12 months installments plan.

Second option with Klarna at our store is available for products under £1000. In this case, you can use their Pay in 3 option. This means that a product will have to be paid for in just 3 installments.

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Will insurance cover a mobility scooter?

With recent news, our team has seen it as very important for our next post to answer a question, if insurance will cover a mobility scooter. Just recently a situation in Cornwall has reminded us that sometimes unforeseen accidents or upsetting life events will happen. While we are standing guard to always assist in such cases, it is only proper we would write on this topic to enhance customer awareness.

As electric mobility aids grow more and more popular with each passing day we think it is most important to secure them. That however is not always an option as many places just aren’t yet fit to house them. This changes day by day, but there are still places like shops, museums or other buildings, both public and personal, that don’t allow for easy access. Of course, parking a vehicle doesn’t mean that a disaster is bound to happen, but in rare cases, it might. Those can be however prevented from happening.

Do you need insurance to cover a mobility scooter?

While it is certainly optional, and Velobike as a reseller doesn’t force its customers to buy insurance to cover a mobility scooter, it is always advised to get one. The reason for it is simple as it does cover the user during many unfortunate events that might happen.

The highest benefit the insurance offers is definitely security and safety. When using a class-2 vehicle or class-3 mobility scooter outside the house, the insurance can cover the cost of repairs or mobility scooter theft. Of course, when deciding on an insurer, it is a good idea to study all options available on the market.

Why reading fine print is important

Let’s be realistic, each person has signed at least one document without reading it thoroughly. It is common to happen when we rush and have so many chores to do. Most important to remember is that some companies do not follow a code of ethics. This is why they don’t care about the difficulties that their customer might face. When getting insurance cover for a mobility scooter, it is especially important to study the documents. This is because elders and disabled might be considered by business sharks as easy prey.

At Velobike however, we employ good faith and high ethics. We are always doing our best to assist our customers with an after service and beyond. Not that we didn’t ever have a disappointed customer. Of course with patience and determination, we do our best to warm them up to us again. Sincerity and being willing to help senior and disabled customers are our core values that we never forget. Those are shared by our manufacturer Veleco, who wouldn’t pick us as one of the official resellers without high standards our company employs.

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Most desired Veleco mobility scooters 2020

Ever wondered what are the most desired Veleco mobility scooters in the UK and European Union? No secrets between our company and all the awesome customers, so here’s the short summary of our 2020. If you didn’t yet get a chance to grab one of these vehicles, it might be high time to do so.

The year 2020 was certainly eventful for many people, both individuals and businesses. Even companies such as ours faced struggles and difficulties along the way. This however, was no excuse to give up, as we are the ones who provide people with their freedom of movement. Certainly during 2020 this was one of the most desired commodities, as many who relied on public transport didn’t want to use that any more. Mobility scooters, which didn’t require a driving licence, became especially high in demand due to this.  

2020 Ranking of most wanted

We are proud to say that some models in our store certainly exceeded our expectations. With many changes to our online website and focus on providing the best customer service possible, we have noted traffic of an average 36 thousand people every month. This resulted in many sales, in fact so many, we could barely keep up in the high of summer!

Looking at the statistics, we can say that the first place of most wanted Veleco mobility scooters goes to ZT63, which sold over 4000 vehicles in 2020. We were somewhat surprised about it, but if one looks at the awesome Vespa style retro look, it sure makes sense that this is our customer’s favourite choice.

Second place goes to model FASTER, with over 3500 pieces sold. Guess the reliability of four wheels isn’t to be underestimated. The sense of security this model offers to seniors, especially calms all fears.

The third place is a dark horse in the Most Wanted race. CRISTAL certainly isn’t our newest model and we definitely never expected that over 2000 vehicles will reach the houses of our customers. It is a pleasant surprise that this vehicle is still in very high demand by our clientele.

Thinking about those numbers, we are very much pleased, because each of those means that another person out there enjoys the air outdoors. Living in the four walls can be suffocating and make people unhappy. It is heartwarming to know that we have contributed to people’s happiness out there.

Most desired Veleco mobility scooters – is colour important?

We did show statistics of the whole models, but what about colour? It certainly affected our customer’s decision-making.

Between the three ZT63 models, a big dominance of red one could be seen, as it certainly outdistanced other colours 3 to 1.

In the case of FASTER, this was a very tight race between all red and blue, but ultimately, the blue one took the lead.

CRISTAL silver sold strongest, which certainly was a surprise. The precious colour and highly refined must really be an eye-catcher to many customers.

What have we learned from it? That the colour of 2020 for mobility scooters was certainly the red one.

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Model ZT15 – Showcase of the best mobility scooter for Christmas

Looking for the best mobility scooter for Christmas? The ZT15 model in our offer would be a perfect gift! It has been some time since we did a showcase on one of our models. Since those were really liked, we have decided this is a perfect opportunity to tell you what’s new, before the year ends!

One of our all-time bestsellers, which has graced many roads never gets old. Not only that, it gets better, which you will learn about in a later part of this post. Before that though, let us take into a story which will tell you why this model is so great.

In three, very beautiful colours of red, blue and white, this model always catches an envious eye. The great functionality makes it great to use for all the first time users. The manufacturers have gone to maximum degree to ensure maximum level of safety, a ride would require.

Safety during the whole year? Best mobility scooter for Christmas has it!

This year, we claim this model is one of the best mobility scooters for Christmas. That is because the manufacturer graced us with a very big surprise. Since this Christmas, all of those models now come with a pre-installed alarm and remote. This enhances their safety and adds a layer of security which many of our customers longed for.

Not only that, as a three-wheeler, it has big stability and comes with a magnetic brake, which makes it especially useful when ascending hills. The display is easy to read and tail lights will be visible even during the darkest nights.

Freedom – the most priceless gift

We believe that our models would rank amongst the best mobility scooter for Christmas. With them, you or someone close to you will gain the more than just vehicle. Freedom of movement, to be able to explore the wide world is something priceless.

At Velobike, we believe that such a gift is worth everything. This is why we have made this showcase, because we think this model would be the perfect Christmas gift.

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Mobility Scooter Delivery – What to look out for

One of the most common questions of potential customers is mobility scooter delivery. Many future owners, when browsing the internet look out for secure deals, that won’t add to them any additional costs. No one wants to experience unpleasant surprises after all. How does Velobike handle it? Learn in this post.

From experience with our customers we understand one thing very clearly. Many of them are people who have some years of life experience and would wish for online purchases to be as simple as possible.

As mobility scooter distributors in the UK and a big portion of Europe, we always strive for transparency. Because of that, our customers can easily view our offer and get all the information. If need arises, we clarify any questions by our chat, email and phone. Those of you, who already have made a purchase know well enough, that often it is our customer support which makes the first contact. We believe this is exactly what all customers would like, and it is a badge of high quality for us.

Hidden costs – what to look out for?

Many companies out there, who deal with online sales, sometimes don’t provide all the necessary details. One of the questions about mobility scooter delivery might be related to the shipping price. Did you know that often such costs can reach up to one-fifth of the price of an actual product?

We believe such a situation would result only in customer disappointment and thus, this does not happen when purchasing from us.

Another most crucial information would be VAT Relief, in case of mobility scooter delivery. From our broad experience, many customers can claim this. Any company that deals with customers who can do so, should provide extensive information on the topic.

Last thing, which are worth mentioning here are warranty and returns policy. Always check it, because some items in case of certain products cannot be fixed on warranty. A good example would be lightbulbs or brake pads in pads. Unless it is a mechanical error from day one or broke down in a week from delivery, all parts which deteriorate over time are not eligible for warranty. This is determined by Trade Law.

How Velobike handles mobility scooter delivery?

At Velobike when we perform mobility scooter delivery, we always make sure to have all information in the open. On our website, information about warranty, return policy and even VAT relief are easily accessible to all of our customers.

In numerous places, like the main velobike website, we inform the customers that our mainland deliveries are free in the United Kingdom as well as the European Union countries.

Some customers, who live on islands might worry about additional costs. In our FAQ section, we explain that the cost of the ferry has been unfortunately covered by customers. That is because we would have to pay for a very heavy truck to cross the water twice to deliver the scooter.

Does it mean it is impossible to get one of Veleco scooters to an island? Not at all. We work with our customers and often arrange with them delivery to the nearest port, to avoid additional ferry costs. This way, the customers often arrange local transportation, which will bring them their new scooter over the water. Since our scooters are charged and ready to drive at delivery, it is never a problem to ride them back home.

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