One of the most common questions of potential customers is mobility scooter delivery. Many future owners, when browsing the internet look out for secure deals, that won’t add to them any additional costs. No one wants to experience unpleasant surprises after all. How does Velobike handle it? Learn in this post.
From experience with our customers we understand one thing very clearly. Many of them are people who have some years of life experience and would wish for online purchases to be as simple as possible.
As mobility scooter distributors in the UK and a big portion of Europe, we always strive for transparency. Because of that, our customers can easily view our offer and get all the information. If need arises, we clarify any questions by our chat, email and phone. Those of you, who already have made a purchase know well enough, that often it is our customer support which makes the first contact. We believe this is exactly what all customers would like, and it is a badge of high quality for us.
Hidden costs – what to look out for?
Many companies out there, who deal with online sales, sometimes don’t provide all the necessary details. One of the questions about mobility scooter delivery might be related to the shipping price. Did you know that often such costs can reach up to one-fifth of the price of an actual product?
We believe such a situation would result only in customer disappointment and thus, this does not happen when purchasing from us.
Another most crucial information would be VAT Relief, in case of mobility scooter delivery. From our broad experience, many customers can claim this. Any company that deals with customers who can do so, should provide extensive information on the topic.
Last thing, which are worth mentioning here are warranty and returns policy. Always check it, because some items in case of certain products cannot be fixed on warranty. A good example would be lightbulbs or brake pads in pads. Unless it is a mechanical error from day one or broke down in a week from delivery, all parts which deteriorate over time are not eligible for warranty. This is determined by Trade Law.
How Velobike handles mobility scooter delivery?
At Velobike when we perform mobility scooter delivery, we always make sure to have all information in the open. On our website, information about warranty, return policy and even VAT relief are easily accessible to all of our customers.
In numerous places, like the main velobike website, we inform the customers that our mainland deliveries are free in the United Kingdom as well as the European Union countries.
Some customers, who live on islands might worry about additional costs. In our FAQ section, we explain that the cost of the ferry has been unfortunately covered by customers. That is because we would have to pay for a very heavy truck to cross the water twice to deliver the scooter.
Does it mean it is impossible to get one of Veleco scooters to an island? Not at all. We work with our customers and often arrange with them delivery to the nearest port, to avoid additional ferry costs. This way, the customers often arrange local transportation, which will bring them their new scooter over the water. Since our scooters are charged and ready to drive at delivery, it is never a problem to ride them back home.