Frequently Asked Questions

What is the estimated delivery time?

Once you have placed your order, we guarantee to deliver your item within 3-9 working days in the UK, around 20 working days within any other European country and up to 60 days to the rest of the world.

When will I know about the exact delivery time?

Our driver will contact you 24-72 hours prior to delivery, just to confirm the expected day and time of arrival.

Do I have to assemble the scooter myself?

No. Our Scooters are fully assembled and “Ready To Drive”. You can drive straight away.

Is the delivery secure?

For the security of the customer and to finalise the purchase, passport or Identity Card must be shown upon the delivery. We want to make sure you are authorised to collect the scooter.

What if there are problems with my scooter?

All of our scooters are under warranty. In case of any problems, contact us and we will try to solve the issue.

Can my scooter be used in the rain?

Yes, you can use the scooter in the rain. Although, we recommend that you avoid a heavy downpour.

What payment methods can I use?

We accept PayPal and Credit / Debit Card payments and installment payments thanks to SPLITIT.

Will someone explain to me how to use the scooter?

When you purchase our product, you will get the best customer service and support. You will receive professional delivery service and technical introduction at the time of delivery.
Our own driver will use a special ramp for safety loading and unloading of your scooter and provide a safety demonstration for you.

Do I have to sign anything during the delivery?

Yes.
Our driver will ask you to sign all delivery documentation, for example: scooter inspection, defects report, delivery note and invoice.

What is the warranty period?

12 months of warranty, we also supply with spare parts after the warranty period.

How long should I charge my scooter?

Our scooters should be charged from 4 to 8 hours.

Do you sell spare parts?

Yes, we do.