Frequently asked questions

Got a question for us? Read through our comprehensive F.A.Q. Velobike which will provide easy to understand answers. Feel free to also contact us via phone, chat or via our on site form, we will respond at once.

What is the estimated delivery time?

Once you have placed your order, we guarantee to deliver your item within 3-9 working days in the UK, around 20 working days within any other European country and up to 60 days to the rest of the world.

When will I know about the exact delivery time?

Our driver will contact you 24-72 hours prior to delivery, just to confirm the expected day and time of arrival.

Do I have to assemble the scooter myself?

No. Our Scooters are fully assembled and “Ready To Drive”. You can drive straight away.

Is the delivery secure?

For the security of the customer and to finalise the purchase, passport or Identity Card must be shown upon the delivery. We want to make sure you are authorised to collect the scooter.

What if there are problems with my scooter?

All of our scooters are under warranty. In case of any problems, contact us and we will try to solve the issue.

Can my scooter be used in the rain?

Yes, you can use the scooter in the rain. Although, we recommend that you avoid a heavy downpour.

What payment methods can I use?

We accept PayPal, credit/debit card or bank transfer. We also offer cash on delievery and payment on installments thanks to Duologi.

Will someone explain to me how to use the scooter?

When you purchase our product, you will get the best customer service and support. You will receive professional delivery service and technical introduction at the time of delivery.
Our own driver will use a special ramp for safety loading and unloading of your scooter and provide a safety demonstration for you.

Do I have to sign anything during the delivery?

Yes. Our driver will ask you to sign all delivery documentation, for example: scooter inspection, defects report, delivery note and invoice.

What is the warranty period?

12 months of warranty, we also supply with spare parts after the warranty period.

How long should I charge my scooter?

Our scooters should be charged from 4 to 8 hours.

Do you sell spare parts?

Yes, we do. Click here to browse through them.

What is the max speed of scooters?

All dual wheeled scooters can achieve high speeds, up to 27 mph UK | 45 km/h EU. Scooters which have 3 and 4 wheels have three speed modes: 1st to 4mph (6 km/h) 2nd to 8 mph (13 km/h) and 3rd to 16 mph (26 km/h).

All of them, according to UK and EU law, can have the speed locked at 8 mph ( 13 km/h), due to it being the max speed allowed on roads.

How can I track my package?

If you have ordered a scooter, after about 10 working days, once we have assembled and sent it, we will provide you with tracking code, which will enable you to easily track the package.

Can I remove the battery from my scooter?

Easy access to removable battery which can be charged inside home is possible only if it is ITANGO model. Otherwise, removal of battery on your own is not advised as it might void the warranty, unless performed by a person authorized to service vehicles.