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Will insurance cover a mobility scooter?

With recent news, our team has seen it as very important for our next post to answer a question, if insurance will cover a mobility scooter. Just recently a situation in Cornwall has reminded us that sometimes unforeseen accidents or upsetting life events will happen. While we are standing guard to always assist in such cases, it is only proper we would write on this topic to enhance customer awareness.

As electric mobility aids grow more and more popular with each passing day we think it is most important to secure them. That however is not always an option as many places just aren’t yet fit to house them. This changes day by day, but there are still places like shops, museums or other buildings, both public and personal, that don’t allow for easy access. Of course, parking a vehicle doesn’t mean that a disaster is bound to happen, but in rare cases, it might. Those can be however prevented from happening.

Do you need insurance to cover a mobility scooter?

While it is certainly optional, and Velobike as a reseller doesn’t force its customers to buy insurance to cover a mobility scooter, it is always advised to get one. The reason for it is simple as it does cover the user during many unfortunate events that might happen.

The highest benefit the insurance offers is definitely security and safety. When using a class-2 vehicle or class-3 mobility scooter outside the house, the insurance can cover the cost of repairs or mobility scooter theft. Of course, when deciding on an insurer, it is a good idea to study all options available on the market.

Why reading fine print is important

Let’s be realistic, each person has signed at least one document without reading it thoroughly. It is common to happen when we rush and have so many chores to do. Most important to remember is that some companies do not follow a code of ethics. This is why they don’t care about the difficulties that their customer might face. When getting insurance cover for a mobility scooter, it is especially important to study the documents. This is because elders and disabled might be considered by business sharks as easy prey.

At Velobike however, we employ good faith and high ethics. We are always doing our best to assist our customers with an after service and beyond. Not that we didn’t ever have a disappointed customer. Of course with patience and determination, we do our best to warm them up to us again. Sincerity and being willing to help senior and disabled customers are our core values that we never forget. Those are shared by our manufacturer Veleco, who wouldn’t pick us as one of the official resellers without high standards our company employs.

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Display for a mobility scooter – LED or Analogue

One of the vital differences is the display for a mobility scooter, which can be either LED or Analogue. Both of them have their strong and weak points. Which one is better though? Follow us on this comparison to learn how to look through the eye of an expert.

It is easy to see that this might seem like another ongoing conflict in which the ever progressing technology is involved. However, we believe this is a great time to talk about it, as it would definitely make it easier to decide on which scooter to buy.

Are the old analogue displays bad?

Old doesn’t mean useless or unwanted. On the contrary, analogue displays are still in their prime phase of popularity. They might date back a few decades, but this only means they had time to gain many improvements.

Obviously the strongest point of this kind of display would be its reliability. Even when broken down, analogue displays would be much cheaper to fix in any local workshop.

On the downside, the limited space means the numbers marking various information on a display for mobility scooters are smaller. For seniors whose eyesight might not be as good as it used to, this might be a bit more troublesome. Of course, that is not something a good pair of eyeglasses couldn’t fix.

Why might you want a LED display for a mobility scooter?

As many improvements as there were, there must have come a time when ever advancing technology would evolve the next big step. That evolution is a LED display. Compared to the old analogue one, it allows for easier communication between the driver and the rider. While in the old ones, the number representing maximum speed was marked by a pointer, this is not the case in LED displays. Here, the number changes, allowing it to show in big and easy to read letters. This has saved lots of space on a display for a mobility scooter, making it possible to communicate other vital information.

Of course LED displays would still make the battery consumption a bit bigger. This is definitely a good trade, considering the fact that a LED display is easier to read during nighttime.

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Best mobility scooter that can climb hills

When choosing a mobility scooter that can climb hills, there are numerous questions from our customers. Due to that, we have decided to answer the most important of them, in this short post. Here, you will learn how the maximum possible slope is determined and how important is the power of the motor.

Finding a mobility scooter that can climb hills is pretty easy at our store, but you already know that. As our products were made by manufacturer Veleco, they were thoroughly tested and the specifications were provided to us. However, this might be not enough for customers, so we have performed our own tests as well.

This way, if you decide to pick one of our products in the future, you can be sure that all the data provided in our product pages is accurate and always up to date.

How to determine maximum possible slope

First, you need to consider two main elements that determine the steepness of a slope. Weight is naturally the primary factor, and we mean the combined weight of the scooter and its rider. The secondary factor would be the strength of the motor.

Generally, the size of the battery shouldn’t affect the climbing ability, however you should know that lead-acid batteries weigh much more than lithium-ion ones. Basically, the less weight there is to handle, the less power from the motor is required, which in turn determines the battery drain.

It needs to be said that an accurate calculation of maximum climbing ability is generally impossible. However, all online shops that try to sell a mobility scooter that can climb hills, should provide the lowest possible specs. 

Did you know that the specifications, which you can find under every product on our website, are gathered by us? They were made in uniform and perfect conditions and are provided to all customers before they make a purchase.

Motor for mobility scooter that can climb hills

It might sound simple, that to get the mobility scooter that can climb hills, all you require would be the big motor. That is often a very big mistake though. Too powerful motors would use up battery charge very quickly, even on normal roads. Because of this, what you would want is to have a motor perfect for your vehicle construction and not the strongest possible.

Instead of the big strength, we suggest following the specifications on the websites. If you really need more assurance though, always ask the seller, as they have first time information. Hope this helped, and now you know which factors affect any mobility scooter that can climb hills and its performance.

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Mobility Scooter Delivery – What to look out for

One of the most common questions of potential customers is mobility scooter delivery. Many future owners, when browsing the internet look out for secure deals, that won’t add to them any additional costs. No one wants to experience unpleasant surprises after all. How does Velobike handle it? Learn in this post.

From experience with our customers we understand one thing very clearly. Many of them are people who have some years of life experience and would wish for online purchases to be as simple as possible.

As mobility scooter distributors in the UK and a big portion of Europe, we always strive for transparency. Because of that, our customers can easily view our offer and get all the information. If need arises, we clarify any questions by our chat, email and phone. Those of you, who already have made a purchase know well enough, that often it is our customer support which makes the first contact. We believe this is exactly what all customers would like, and it is a badge of high quality for us.

Hidden costs – what to look out for?

Many companies out there, who deal with online sales, sometimes don’t provide all the necessary details. One of the questions about mobility scooter delivery might be related to the shipping price. Did you know that often such costs can reach up to one-fifth of the price of an actual product?

We believe such a situation would result only in customer disappointment and thus, this does not happen when purchasing from us.

Another most crucial information would be VAT Relief, in case of mobility scooter delivery. From our broad experience, many customers can claim this. Any company that deals with customers who can do so, should provide extensive information on the topic.

Last thing, which are worth mentioning here are warranty and returns policy. Always check it, because some items in case of certain products cannot be fixed on warranty. A good example would be lightbulbs or brake pads in pads. Unless it is a mechanical error from day one or broke down in a week from delivery, all parts which deteriorate over time are not eligible for warranty. This is determined by Trade Law.

How Velobike handles mobility scooter delivery?

At Velobike when we perform mobility scooter delivery, we always make sure to have all information in the open. On our website, information about warranty, return policy and even VAT relief are easily accessible to all of our customers.

In numerous places, like the main velobike website, we inform the customers that our mainland deliveries are free in the United Kingdom as well as the European Union countries.

Some customers, who live on islands might worry about additional costs. In our FAQ section, we explain that the cost of the ferry has been unfortunately covered by customers. That is because we would have to pay for a very heavy truck to cross the water twice to deliver the scooter.

Does it mean it is impossible to get one of Veleco scooters to an island? Not at all. We work with our customers and often arrange with them delivery to the nearest port, to avoid additional ferry costs. This way, the customers often arrange local transportation, which will bring them their new scooter over the water. Since our scooters are charged and ready to drive at delivery, it is never a problem to ride them back home.

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Top 5 things to know about mobility scooters

Just for all the happy owners out there, we have decided to write a short guide with the top 5 things to know about mobility scooters. Taking into account the most commonly asked questions, we are going to share knowledge about Veleco vehicles. Continue reading and you’ll gain lots of useful information.

From experience, we know that there are many things to know about mobility scooters. As specialists, we can share this knowledge, so that you will understand your own machine much better.

Without further delay, come and enjoy this short, albeit useful article, it will definitely come in handy.

Ensuring battery longevity

While we already had a handy guide about proper scooter maintenance, there are some things worth mentioning again. In case of batteries the best way to make sure they will keep their voltage is to have them work for a bit, even if the scooter isn’t used for an extended period of time. A vehicle left unused for weeks, can experience a drop in voltage in its battery, resulting in inability to use it when needed.

Does it mean you have to ride your vehicle every day? Not at all, just turn on the ignition key for a minute or two, to let the battery work for a bit at least 2 times a week.

Where to find the VIN number in mobility scooters

A very common question about mobility scooters comes from our customers that need to register the vehicle. All of our scooters come with certificates that contain all necessary information to register them with DVLA.  One of the necessary elements is the VIN number of the vehicle. It can also be found on the attached certificate, but also on the machine in two places.

One would be a small plate which is located under the scooter, near the rear right wheel. Another common place for VIN number location would be on the inside of the front part, near where the user’s legs are when driving.

How to lock the steering wheel

Locking the steering wheel is one of the activities tied closely to scooter security. Thankfully, the manufacturer has made the process very easy to do:

  1. First you have to turn the steering wheel to the left side. In case of ZT63 you might want to try to move it slightly about.
  2. While having done so, with the ignition key in the lock, you have to press it in and then turn it counter-clockwise.

By doing the above, the scooter should be perfectly locked.

Secure boot under the seat

Did you know that your mobility scooter has a secure boot under the seat? As surprising as it sounds, sometimes this storage comes as an unexpected boon to our customers. Not only that, if you look for rain cover, it is the most likely place that stores it on delivery.

About mobility scooters class

Lastly, a very useful info to know about mobility scooters is their class. Are you aware that mobility scooters can be divided into two classes? A class-2 mobility scooter lacks full homologation and is only pavement legal. In case of class-3 though, it is possible to drive on both road and pavement.

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What is mobility scooter insurance?

While at Velobike we do not deal with mobility scooter insurance, we often encounter questions regarding it. This is why just for you, our dear readers, we have decided to cover this topic. We hope that by doing so, we might offer advice in the right direction.

Without a doubt, for you or someone close to you, a mobility scooter is more than a vehicle. It is a means of freedom, which brings back full mobility. From talking with many customers and readers, such as yourself through the years, there is no doubt that our vehicles encounter all sorts of situations.

Being more expensive and useful than bicycles, it is always a great idea to take care of your mobility scooter. It is used daily, so every time you get on, it would put your mind at ease knowing the vehicle is protected.

Do you need insurance?

At Velobike we offer a one-year warranty however such things never cover all bases. Theft, Vandalism & Accidental Damage are just some things that users of mobility scooters have to look out for.

Remember, insurance in case of mobility scooters is always optional. While not required though, we highly would recommend getting one. As an example, if for some reason your mobility scooter stops in the middle of the ride, an insurance company is able to dispatch the driver to get you and the scooter. As you can see, if you own a Class-2 or Class-3 mobility scooter, you can insure it for many events.

Where to get mobility scooter insurance?

While we don’t work directly with companies which offer insurances, they aren’t hard to find. When browsing the internet, it is easy to encounter many insurers which offer such services. Examples of such are: Surewise, Blue Badge or Fish Insurance.

How to get the best deal? The only way is to check various offers, but if it were up to us, we would look at customer opinions first. Google reviews or Trust pilot ones are great sources of information. Speaking of which, have you left a review for us? 😉  You can do so under products in our site, our trust pilot or even google review!

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Mobility scooter tyres – Solid or Air?

One of the key components of every mobility scooter are tyres, solid or air ones. Today in our blog we will discern differences between those two options. This should provide a handy guide for all customers, who wonder which kind of tyres are the best ones.

Making a decision to buy a mobility scooter, the choice between air and solid tyres should mostly depend on your intended use and you as the user. Most brands support only one type of tyres, and at Velobike we do not sell solid tyres for good reason.

However, do not worry, as the wheels in our models are standard size ones. This means that solid tyres can be bought by you somewhere online and any workshop can fit those without trouble. The question is, would they suit your needs?

Which type of tyres are best for mobility scooters? 

Unfortunately the choice isn’t easy to make, as there are numerous aspects which you should first take into account:

The quality of the ride – In case of pneumatic tyres, which offer much better shock absorption, air tyres ensure smoother ride. On bumpy roads, solid tyres can make your ride highly uncomfortable.

Durability – There is no doubt that solid tyres seem to be more durable than air ones, because lesser external variables can affect them. They cannot be under or over inflated and the risk of puncture is minimalized.

Combined weight of scooter and its user – In case of heavy scooter combined with the weight of the user, solid tyres longevity might be vastly shortened due to weight impact. Were you to drive on uneven roads, there would be no amortization for the impact unlike in case of air tyres.

Terrain which the user travels on – As can be deduced from earlier points, terrain is often the major factor which influences the longevity of tyres. A gravel surface where there might be glass would definitely make solid tyres better suited for the job. In case of other terrain types though, air tyres would be a much better choice for you.

Price – Air tyres are definitely cheaper and in case of their malfunction, it is much easier to fix them. Fixing a damaged solid tyre would cost you more and often its longevity isn’t much bigger than that of an air one.

What are the consequences of picking the wrong type of tyre?

Imagine a situation, in which you pick solid tyres, deciding they will serve you longer. If the road was bumpy and uneven, the ride would not be smooth for you. At first tremors like that might be something acceptable for you, however, it could cause more problems later on!

While it might not be visible to naked eye, all the electronic cables, lightbulbs, battery and other mechanical parts would be forced to withstand continuous shock. This might cause cables to shift, sometimes unplug from important places or even damage electronics. The end result would be the vehicle shutting down in the middle of travel.

Not only that, your own body might also be enduring similar strain on the way, and as mobility scooter providers who want our users to stay safe, we would never accept that. As you imagine, this is one of the reasons we do not sell solid mobility scooter tyres in our offer. Air tyres are simply healthier to use.

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What’s Moped vs Scooter difference?

Many wonder, what is the difference when comparing moped vs scooter. If you had just turned 16 or simply look for something that won’t require full drivers licence, it is no wonder you look this up. The answer to your question is in this article, so stay tuned and continue reading!

One awesome thing about mopeds is that you only need to be at least 16 years of age. By finishing the compulsory basic training (CBT), you can ride such vehicles and get faster. If you work in an office or maybe have school you need to get to and don’t like taking a bus, this would be for you.

Want to get to that far away shop for certain goods that you need but don’t have full drivers licence? You can do it much faster with a moped which doesn’t require it. But what exactly is a difference when comparing moped vs scooter?

What is a moped and what is a scooter?

Let’s begin with moped scooter first. Generally, all mopeds were originally equipped with motor and pedals, hence the name moped. Nowadays though, they no longer need pedals at all and are mostly defined by their engine size, speed and output.

Most common way to classify vehicle as moped is if the engine size is 50cc or less and its top speed does not go for more than 28 mph (ca. 45 km/h). For electrical mopeds, the 50cc counterpart would be equal to 1200W engine. Often they are smaller than regular scooters, despite having larger wheels. Those looking for their first ride will definitely pick them as mopeds are generally cheaper.

Now let’s focus on the scooter. Like mopeds, they have a step-through frame, however unlike them, they have much bigger engine which ranges from 50cc to 750cc. Obviously, they are much more expensive. Technically they have smaller diameter wheels than mopeds.

To sum up moped vs scooter difference, any vehicle with a platform to put your feet on while riding is a scooter, but only machines of 50cc or under can be legally classed as mopeds.

Moped vs Scooter — what to buy and getting insurance

Let’s get over the best part, so advising you what model would be great to buy! If you look for something regular, we would advise our ZT25 model, however why go for the regular?

Maybe you haven’t seen it yet, but in our store, we have unique vehicle ITANGO HO manufactured by Doohan Technology. This three wheeled moped comes with two wheels in the front and one in the back. It might seem to be quite odd at first glance, however the unique solutions that were put into this model make it one of the best electric 50cc moped there is.

The enhanced stability and powerful suspension system make riding it in a way that you won’t feel road bumps at all. On top of that, with its big wheels it can easily ascend very steep slope, which would normally be hard climb for other vehicles. It’s removable Lithium-Ion battery is a nice bonus, as you can take it out and charge this model at home or gas station anytime you like.

Lastly let’s talk about insurance. While we do not provide one, let us give you a good pointer. In our opinion, you should always get one and always should focus about your moped security while it is parked. They are lightweight moped scooters, easy to lift and put into van, unless they are secured by good quality chain. When picking an insurance, always insure it against that!

Hope we have covered everything you need to know about moped vs scooter difference. If you want to know more why not let us know in the comment section? We will make sure to write about more interesting stuff in the future!

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Do you wonder if you need a CBT test for moped?

Often we are met with questions regarding driving license or a CBT test for moped that can reach up higher speed of 27 mph. In our humble opinion, there is nothing more enjoyable and liberating than to travel around UK on moped. Want to know the answer? Read this article.

At the top speed of 30 mph those vehicles are quite fun and quick, however they indeed do need CBT test for moped or a driving license as they fall under the AM category. While our mopeds are as powerful as any 50cc mopeds, they are more eco-friendly as they don’t use gas but electricity.

The CBT stands for Compulsory Basic Training. In lieu of not having a full driving license, you would need to go and sit your CBT exam. This course will be a proof that you can handle the basics of riding a bike. While it will come with some limitations, a CBT will allow you to ride vehicles similar to a 50cc moped to more or less its full potential.

What mopeds does Velobike have in its offer?

Getting your first quicker means of transport, provided you have finished CBT test for moped can be quite a challenge. Because of that, at Velobike we have only picked the best products which would suit people of all various preferences.

  • ITANGO — Perfect for area with steep hills, its removable Lithium-Ion battery will allow you to charge it at home. Big wheels easily manage to make the whole ride pleasant. This model definitely would suit everyone who wishes for bigger stability of the machine and doesn’t want to experience bumpy roads.
  • ZT25 — A simple, yet elegant mobility scooter which won’t stand out. It might seem average on the outside, but in its mechanical heart it holds powerful 1200W Bosch engine and has high range.
  • FROST — Do you live in an area where rain and wind are frequent? This fully covered vehicle full of the newest tech will be great moped to take you to your destination. On top of that it has also space for a second person in the back, which make it favorite among couples and close friends. In case of this moped, you will definitely enjoy all rides.

All of those models were tested by us and our customers, and we can say for sure that they can lead to a very fun, very satisfying riding experience. But how old does one need to ride a moped?

Can mopeds be used by 16 years old and can they do CBT test for moped?

Certainly! The CBT test for moped is just a quick course. It can be completed by any UK citizen that is 16 years of age in just few hours. The purpose of this course is to just teach new users of such vehicles. Doing the course you will learn how to stay safe on the road and is in no way hard to do.

After you’ve completed CBT, you can ride any of our mopeds on roads and because they can reach the speed of 27 mph (ca. 43 km/h), you can even drive them on dual carriageway. The CBT does come with some limitations:

  • You are limited to a top speed of 28 mph (ca. 45 km/h) at the age of sixteen.
  • You are not able to go on the motorway.
  • Cannot pick up any kind of passenger. You are allowed to carry items, but not people. For this you would need motorbike driving license.
  • The L plates that you are provided with will have to stay on until further notice.

If you have more questions about CBT test for moped, you can follow this link or always ask us for details. We truly believe this moped would suit you though so why not order one now? They do come fully assembled after all!

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What mobility scooters for adults to buy?

Buying electric mobility scooters for adults can be quite a challenge, as it’s not exactly a common day product. Various specifications, types and other details can be quite confusing. In this post, we will try to narrow down the choice and advise, what should be taken into consideration.

Personally we think it all starts from the customer order. For people with disability, the priority in UK would be VAT relief, which is quite important topic to cover. The second issue which should concern all customers is how warranty and possible returns are carried. At VeloBike we believe that all companies should be transparent in regard to this information.

Second most important group of details is that any respectable company should definitely offer an option of test drive when selling vehicles. Many first time customers have no idea about the machines, especially if the handles are touch sensitive. We believe it is vital to provide customers with drivers that will tutor them. Everything else that should be checked? The specs, which we will cover in second part.

Picking out the perfect choice

At Velobike, we have often a pleasure to advise our customers, what kind of mobility scooter would be best for them. Electric mobility scooter for adults should consider many things, ranging from age, weight and height to the place the future users live in.

In area with hills, it might be prudent to consider a machine with stronger motor. If our customer lives in less populated area, way off from the places he would like to travel to, a faster speed will definitely be welcome.

Usually it is very easy to deduce what machine would met the needs of the user, however as specialists in the field, we advise to always issue a question to our customer service. Our chat is always available, 24 hours, 7 days a week.

Electric mobility scooters for adults in their older age

It is common knowledge, that with age comes both wisdom and the slow degradation of physical mobility. Electric mobility scooter for adults offers a reliable, fast way to move about, which isn’t very complicated.

Due to their speed ranging from 4 mph to 16 mph, they offer very high degree of safety for their passengers. All of them are charged with electricity, not using gas, which makes them also highly eco-friendly, and doesn’t require visiting gas stations. Recharging is as simple as plugging the charger to scooter, near any electric output.

For elders, a FASTER scooter would be the perfect choice. Four wheels and full suspension offer the most stability, providing a sense of security.